Position Title: Customer Service Associate

Reports To: Customer Service Manager

Purpose of Position:
The customer service representative is responsible for providing effective customer service for internal and external Ethos Beauty Partners customers. Using excellent knowledge of our company’s products and programs as well as communicating effectively with team members within the Customer Service Representative.
Position Summary:
Daily Functions

Provide accurate information to process any incoming calls for a customer placing an order in a call center atmosphere.
Update any customer changes associated with the account name, address, deliveries or shipping.
Work directly with the credit/ billing department to address any issues, questions or concerns regarding the customer’s billing inquiries. –provide a solution.
Assist the customer with any UPS/FedEx shipping/tracking question or concerns- provide a solution.
Assist customers with any returns or complaints- provide a solution.
Record details and inform your manager of customers complaints regarding any shipping; lost/missing or damaged items - provide a solution.
Refer customer to supervisor or manager to provide assistance if the customer is not happy with the actions provided.
Provide customer with information about product knowledge, current promotions or inventory updates.

Essential job functions and responsibilities:

Sales order entry
Problem Solving
Listening
Resolving conflict
Analyzing information
Phone skills
Multi-tasking
Documentation skills
Possess general knowledge of an office environment and tasks associated with such.
Computer Proficiency with MS Excel/Word, Outlook,
Must possess exceptional written and verbal communication skills.
Able to strike the appropriate balance between advocating for the customer and Ethos wellbeing. Works for win-win outcomes.
Responsive and consistently follows-up with internal and external customers and keeps promises